Are You Affected?
- You paid for a KITAS, visa, or PT PMA that was never delivered
- Maxx's Group held your passport, or immigration confiscated it at the airport
- You received a fake KITAS or suspect that your immigration stamps were forged
- You overstayed because your KITAS or work permit was not delivered on time
- You were stopped at the airport, detained, or deported
- You were overcharged or did not receive the promised services
- Your visa or KITAS is still pending and Maxx's Group has stopped responding
- You need to leave a company sponsorship that may cause problems
- You need an EPO (Exit Permit), but Maxx's Group refuses to issue it
If any of these apply to you, contact the legal team below to understand your options.
What You Can Do
Contact the Legal Team
Contact Fanisa or Jessica via WhatsApp. They will assess your situation and explain your options.
Gather Your Records
Collect receipts, contracts, messages, and any documents related to Maxx's Group. The legal team will guide you on what's needed.
Ask About Your Options
The police report closed to new victims on January 26, 2026. A separate civil case seeking compensation for documented losses is pending. Contact the legal team to discuss your losses, evidence, and any options that may be open to you.
Check Your Own Visa & Company Status
If Maxx's Group processed your visa, KITAS, work permit, or company sponsorship, verify the details through official sources rather than relying on the agent's documents or messages.
Check these details:
- The company name listed on your KITAS
- The type of business or license
- The legal documents of that company
- Your official job title, role, percentage of shares in your name, and whether you are the main shareholder (which may carry greater legal liability)
- The paid-in capital and tax reporting status
- The agreement between your sponsor company and your actual workplace
Verify Your Visa Status and Type
Use Indonesia's official immigration system to check your visa's status and validity:
Your visa type may not match your activities. For example, you might be working on a tourist visa or hold an investor visa without a legitimate business investment. Compare your visa with the official list of Indonesian visa types:
View Official Indonesian Visa TypesIf anything does not match, save the evidence and contact the legal team before travelling or submitting documents.
Contact Your Embassy
Your embassy or consulate may offer guidance or contact Indonesian authorities on your behalf.
Find the official contact details on your embassy or consulate's website. Briefly explain what happened and ask what consular support is available. If your passport is being held, you are facing deportation, or you cannot leave Indonesia, state that clearly.
Responses vary. Some embassies may provide guidance or contact Indonesian authorities; others may say the matter is outside their mandate.
Frequently Asked Questions
What should I do if my passport is being held?
Contact the legal team and explain who has your passport, when it was taken, and whether you received a written receipt. If immigration holds it, keep the receipt and follow case-specific advice from the legal team.
What documents might I need to sign?
The legal team will tell you whether you need to sign an NDA, power of attorney, or another document. An NDA sets rules for handling personal information, evidence, and case communications.
Why are some victims going through the deportation process voluntarily?
The criminal case does not remove each person's obligation to follow Indonesian immigration law. If an expired stay permit cannot be regularized, leaving through the immigration process may currently be the only lawful way to resolve the overstay. Deportation may include an entry ban. To return legally, the ban must expire or be lifted through immigration, any applicable fee must be paid, and a new visa must be approved. Contact the legal team for assistance.
What are my options if I'm facing deportation due to overstay caused by Maxx's Group?
Immigration and overstay decisions are case-specific. Contact the legal team before scheduling travel, paying a fine, or signing documents. Keep evidence of any fines, flights, or related costs because the pending civil case may seek compensation for documented losses.
I already left Indonesia. Can I still contact the legal team?
Yes. Contact Fanisa or Jessica via WhatsApp. The existing police report is closed to new victims, but the team can assess what other options may be available regardless of your location.
Can I still join the existing criminal report?
The police reporting phase officially closed on January 26, 2026. The legal team says the same facts cannot be reported twice under Indonesian law. New victims cannot be formally added to this report, but the legal team can explain whether you may receive updates, be referred to a different group of victims, or be included in the pending civil case. Contact Fanisa or Jessica for guidance.
What can I claim compensation for?
The pending civil case may seek compensation for documented losses, including undelivered services, KITAS or work-permit fees, company setup fees, overstay fines, blacklist removal costs, flights, taxes not remitted to authorities, and medical or psychological treatment. Ask the legal team which losses may apply to you.
What evidence do I need to provide?
Gather payment proof (bank transfers and receipts), communications (WhatsApp and emails), contracts, immigration documents (KITAS and passport stamps), and company documents if applicable. Keep the original files unchanged.
How do I organize years of WhatsApp messages?
Export the chat and keep the original file unchanged. Make a separate timeline of dates, payments, promises, and missing services.
What should I do if immigration stops me at the airport?
Stay calm and contact the legal team. Do not sign anything or pay a fine without legal advice. The legal team can advise you on the next steps.
Is my KITAS from Maxx's Group fake? Am I on overstay?
Some affected individuals report that KITAS documents processed by Maxx's Group were not registered with immigration. Contact immigration or the legal team to verify your status. Do not use a document you believe may be invalid for travel, and seek case-specific legal advice.
The Song That Started the Movement
Google Reviews
Excerpts from public reviews. The words are the reviewers' own; follow each link for the full context.
STRANDED, IGNORED & EXPLOITED – Maxx Group Has Completely Failed Me I don't even know where to begin. I've been living a nightmare for months because of Maxx Group, and I'm still in it. This company has destroyed my mental health, my…
Avoid This Company – Strongly Not Recommended. Attention! This company is actively trying to bring their rating up. All positive review here are fake, don't believe them! My experience with Maxx Group reflects what many others have already…
Do not under any circumstances trust this agency. Their communication is appalling - I have sat in their office & witnessed their staff ignore my phone calls, whilst picking up the phone to colleagues, complete cowardice, incredibly…
Maxx's Group have provided an appalling service to my family. They confirmed that they could service us with a KITAS within 3 months of payment. That was in December. In January they took my, my wife and my daughter's passports and have…
Avoid this company. I paid $2500 for my kitas and $800 for an insurance for my heart condition, i been told i will have my kitas within 4 months and i could go to hospital and use my insurance, in June 2024 and now March 2025 (9 months) I…
Avoid this scam company!!!! It was a good agency 5 years ago during covid, but now they don't have any connections anymore with immigration and cannot offer any services. Still, they collect thousands of dollars from each of hundreds of…